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COVID-19 Updates

UPDATE 3/27/2020

Heritage USA Federal Credit Union puts the health and well-being of our Members and Staff as our top priority. We have been closely monitoring the news on the Coronavirus (COVID-19) and wanted to keep our members informed as to what the Credit Union’s response is to what is happening.

In order for us to do our part and be proactive in ensuring our staff and member’s safety, We will be closing our Big Spring Branch location temporarily. Please visit our Wadley location that will remain open to take care of your transactions through the drive thru. Please call us at 432-681-1050 and let us know how we can help. We also encourage you to utilize the following options:

Use our online and phone services for self-service access on your accounts.

Please visit our website at www.heritage-usa.net to access your online banking. You can also download our mobile app. From there you can check balances, view transactions, make payments, make transfers, pay your bills through bill pay, and other services. If you need any assistance in setting this up, please call our offices at 432-681-1050 and we will be glad to help you in any way.

Utilize our ATMs or Drive thru for transactions

During this time, we will be expanding our drive thru transaction limitations as much as possible to take care of your transactions through the drive thru. Please make sure to bring your photo IDs for verification and faster service.

Wadley and Big Spring branch drive thru hours are as follows:

  • Monday-Friday 8:00am-5:30pm (Wadley location) Weds 10:00 am – 5:30 pm
  • Saturday 9:00am-1:00pm (Wadley location only)
  • Monday-Friday 8:30am - 5:30pm (Big Spring location)

ATM Locations

Loan Applications or Questions

If you are experiencing financial difficulties due to this pandemic and are having a hard time making a payment on your current loan, please reach out to us at 432-681-1050 option 5. Apply for a loan online or call us at 432-681-1050 option 4 to speak with a loan officer.

We will post any updates to our hours of operation and any branch closures on our website and social media page. Please give us a call if you have any questions regarding this matter at 432-681-1050.

Thank you for your understanding and cooperation in doing your part in keeping everyone safe,

Adrian Rubio
President and Chief Executive Officer