Mobile Banking

With the Heritage USA Federal Credit Union Mobile App, you can access your credit union account instantly and securely from anywhere, anytime. Banking from your phone has never been easier or faster.

The Mobile App is available for FREE for all Heritage USA FCU members. With the Heritage USA FCU Mobile App, you can do your banking from your mobile phone easier, faster and with more options, including:

  • View account balances and history
  • View images of cleared checks
  • Transfer funds to other suffixes and/or Heritage USA FCU accounts
  • Transfer funds for loan payments
  • Access and pay bills (or modify and delete payments) via Heritage USA FCU Bill Pay*
  • Locate Branches & ATMs
  • Contact Heritage USA FCU

Heritage USA FCU is committed to the safety and privacy of your financial information. All your account data is protected by advanced encryption technology to prevent unauthorized access, and your sensitive account information will not be stored on your mobile device.

You must be a current Heritage USA FCU member and Online Banking user to access and use the Heritage USA FCU Mobile Application. For membership eligibility or to register for Online Banking, please apply at heritage-usa.net.

*Must have transfers and Bill Pay set up previously in Online Banking. Your mobile carrier’s text messaging and web access charges may apply.
 

FAQs

About this app?
The Heritage USA Federal Credit Union Mobile Banking app is an extension of our online banking service.  It presents your account information, provides for transfers between accounts, and allows you to pay bills while on the go or relaxing at home.  The information presented in this app is a reflection of your online banking service with the underlying data being the same as the data available using a browser on a PC or Mac.  In addition you can use the location feature to find branches and ATMs close to your current location or at some distant location.

Do I need to register to use this app? 
No, just use the same login credentials you already use to access your account online.  If you have not yet registered your online banking account you will need to use the browser on a PC or Mac to register and set up your account, setup access to and payees for bill pay and for general maintenance.  Visit www.heritage-usa.net to get started; or call 800-723-2477 for assistance. 

What if I do not know my challenge question answers or they are not working and I cannot log in?
Your password and challenge question answers are case sensitive and must be entered exactly as they were originally entered (character by character) within your online banking service.  If you do not know your exact answers, log in to your online banking account using a web browser and change your challenge questions. To do this, visit E-Teller to log in, then choose Change Password, then Challenge Questions. Then re-try your password and challenge answers within the Mobile Banking App. If you still cannot log in, please call 800-723-2477 for assistance. 

Is it safe to use this app on my mobile device? 
This app is safe because it uses the same SSL encrypted communications as the browser on your mobile device therefore, it has all of the same protections you are accustomed to when using our online banking system from a PC.  As an additional security precaution necessary for mobile access, the inactivity time-out period is set to four minutes.  It is always a good idea to only use known, trusted network connections when accessing financial information from your laptop or from your mobile device. 

What should I do if I lost my device and/or I am concerned about someone looking at my account information using my device?
Log on to your account using a web browser and change your password. To do this, visit www.heritage-usa.net to log in, then choose Change Password, then Account Access Password.

What do I do if the app is not operating correctly? 
It is likely because of a temporary network problem or our online banking site is temporarily unavailable.  Please try the app again in a few hours and if it is still not working properly contact us at 800-723-2477 to report the problem. Please provide as much detail as possible about the problem in your report.

My device or iTunes is asking me if I want to report a problem that happened with this app, what should I do? 
Please send the report to Apple; it contains no personal information, but it will be very helpful in fixing the problem.  You can further help us improve the app by listing the steps you took leading up to the problem in an email to mobile@heritage-usa.net. Before you send the email to us please try the steps again and see if the problems recurs, then tell us in the email if you can repeat the problem or if it only happened once.  Thank You!

Please contact us by email, phone or in person if you require assistance or have feedback to share. Thank you!